Refund Policy

1. Introduction

Thank you for choosing our Secure Data Transfer Service. We value your satisfaction and have established this refund policy to ensure transparency regarding refunds and cancellations. This policy outlines when and how you can request a refund for our services and the conditions under which refunds will be processed.

2. Refund Eligibility

2.1 Service Plan Refunds

Refund eligibility varies based on your subscription plan:

• Gold+ Extra 1 hónap Plan (18.00 EUR): Eligible for a full refund within 5 days of purchase if the service has not been used.
• Gold+ Extra 3 hónap Plan (48.00 EUR): Eligible for a full refund within 5 days of purchase if the service has not been used.
• Gold+ Extra 6 hónap Plan (85.00 EUR): Eligible for a full refund within 5 days of purchase if the service has not been used.
• Gold+ Extra 12 hónap + Karácsonyi kedvezmény Plan (170.00 EUR): Eligible for a full refund within 5 days of purchase if the service has not been used.
• Gold+ Extra 24 hónap + Karácsonyi kedvezmény Plan (340.00 EUR): Eligible for a full refund within 5 days of purchase if the service has not been used.

2.2 Non-Refundable Items

The following are not eligible for refunds:

• Services that have been fully delivered
• Custom domain registrations and configurations
• Services where the refund period has expired
• Add-on services purchased separately from main subscription plans

3. Refund Process

To request a refund, please follow these steps:

1. Contact our customer support team via email at refunds@yourdatatransferservice.com or through the support portal in your account dashboard.
2. Provide your account information, purchase details, and reason for requesting a refund.
3. Our team will review your request and respond within 2 business days.
4. If approved, refunds will be processed to the original payment method within 5-10 business days.

4. Refund Timeframes

Refund processing times:

• Credit/Debit Card Refunds: 5-7 business days
• Bank Transfers: 7-10 business days
• Cryptocurrency Refunds: 1-3 business days (subject to network conditions)

5. Cancellation Policy

Subscription cancellations:

• Monthly subscriptions can be canceled at any time. Service will continue until the end of the billing period.
• Annual subscriptions canceled before the end of the term may be eligible for a prorated refund minus applicable fees.
• To cancel, log into your account and navigate to the "Subscription" section or contact customer support.
• Automatic renewals can be disabled in your account settings at any time.